- Customer story
- Wizz Air × ProcessPro
Building a documentation culture at scale
How Wizz Air is transforming process management across a fast-moving 10,000-person airline operation, creating a reliable foundation for clarity, adoption, and continuous improvement.
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INDUSTRY
Aviation & airline operations
FOCUS
Process transformation
ORGANISATION
~10,000 employees
01 — THE CHALLENGE
Processes existed. The culture needed to catch up.
Across Wizz Air, teams already had processes. What was missing was a documentation culture strong enough to match the scale and complexity of the operation.
Closing that gap was less a tooling problem than a change management one, requiring a shift in mindset as much as a new platform. Adoption was improving, but sustaining it across a 10,000-person organisation called for the right foundation.
The goal
Create one reliable, intuitive foundation for structured and well-documented ways of working across every department.
02 — WHY PROCESSPRO
A formal tender. Five clear decision drivers.
Wizz Air set out to replace its previous solution with a platform that was more flexible, more user friendly, and more cost efficient. ProcessPro met the brief.
- Cost efficiency
- Reliability
- Ease of use
- Seamless migration
- Strong support
Close collaboration with the ProcessPro product team enables rapid action and continuous tracking of adoption, user activity, and process maturity across departments.
WIZZ AIR PROCESS TRANSFORMATION TEAM
03 — THE RSULTS
From documentation activity to strategic advantage.
Process maturity is building department by department, changing how projects begin, teams onboard, and work gets implemented.
Documentation comes first
Process documentation has become a mandatory, upfront requirement for IT strategy implementation, shifting from a project activity to a strategic prerequisite.
A flagship team sets the standard
Group Training is leading on maturity, mapping, optimising, and embedding processes into onboarding to create patterns other teams can follow.
Onboarding drives engagement
Newcomer onboarding has significantly increased engagement and supported stronger adoption, helping new joiners start within structured workflows from day one.
Optimisation accelerates projects
Getting the process right before building has improved project timelines and accelerated implementation efficiency, resulting in an important downstream gain.
WORKING IN PARTNERSHIP
Visibility turns momentum into action.
The close working relationship between Wizz Air and the ProcessPro product team enables rapid action and continuous tracking of adoption, user activity, and process maturity across departments.
- Track where adoption is building
- Identify maturity gaps across departments
- Respond quickly with targeted support
OPERATING AT SCALE
A foundation for the long term.
At 10,000 people, demand for day-to-day process support is constant. No single tool resolves that operational challenge alone. ProcessPro gives the transformation team a reliable foundation to keep building maturity, department by department.
EASE OF USE
Intuitive from the start.
Wizz Air describes the mapping experience as intuitive and easy to adopt, with some initial coaching to ensure quality and consistency. That low barrier to entry matters across a large and varied workforce.
NPS 9
“Thank you for the cooperation.”
WIZZ AIR
THE VERDICT
James Ross
As the Founder and CEO, I’m passionate about all things process mapping and sharing my experience with our valued clients. I work closely with our teams to ensure that ProcessPro solves real, everyday process mapping problems.
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