The Rising Popularity of Process Mapping in ERP Service Organisations

Team discussing popularity of process mapping

Process mapping, it's all the rage

Simply explained, process mapping is a graphical representation of the steps involved in a business process. It is typically used to document and improve existing processes but is also used to design new ones. The popularity of process mapping has exploded in recent years, due largely to the rise of enterprise resource planning.

(ERP) systems. ERP systems are complex, often involving dozens or even hundreds of different business processes. Process mapping is an essential tool for understanding and managing these processes. It allows organisations to see the big picture and identify potential bottlenecks and inefficiencies. 

The project plan: current or future state?

It is important to document the current state of a project before creating the future state. The project plan is the future state, and it is important to have a clear understanding of the current state to create an effective plan. It’s important to understand the objectives of the project and the current status of each objective. It is also important to understand the resources that are available and how they are being used. Once the current state is documented, using a tool like ProcessPro, it will be quick and simple to produce an effective project plan. 

Always move forward, you won't regret it

It is said that we become what we think about most of the time. As Henry Ford famously quoted, “Whether you think you can, or think you can’tyou’re right.” What we believe deeply affects how we behave and what we can achieve in life. Our self-limiting beliefs are often based on past experiences that have led us to believe that something is not possible. As a result, we may find ourselves doubting our ability to achieve our goals. One way to overcome these doubts is to visualize the successful completion of our goals. With a documented process, your team can see what they have achieved and where they must go next, with no confusion as to what is expected. When we can see ourselves achieving what we set out to do, it gives us the confidence that we need to move forward. Moreover, visualization helps to program our subconscious mind for success, setting us up for success in the future. By taking the time to visualize our goals, we can increase our chances of achieving them. 

The intention

Documented processes help to ensure that everyone is on the same page regarding what the system is supposed to look and work like. By having a clear understanding of the intention behind the system, it becomes easier to spot errors and potential improvements. Furthermore, it allows new employees to quickly get up to speed on how the system works. In short, documented processes are essential for ensuring that the system, and teams, run smoothly and efficiently. While initial process creation may seem daunting, it will generate improved productivity and decrease confusion and frustration. 

Accuracy is the key to success

Starting a new job can be both exciting and nerve-wracking. You want to make a good impression on your new colleagues, and you don’t want to seem like you’re not able to pull your weight. One way to strike the right balance is to make sure that you have a quick and easy onboarding experience. This means having all the necessary paperwork and information ready before your first day so that you can hit the ground running. It also means being given a tour of the office and being introduced to your co-workers, so that you feel comfortable in your new surroundings. By ensuring that new starters have a positive first day on the job, employers can help to set them up for success in the long run.  Once all of this is achieved, having mapped processes helps to set the expectation of the new hire and their new role.  Walking into a job and not understanding the internal steps required increases stress and can lead to frustration from other team members, at no fault of the new employee. 

Process mapping has become popular in ERP service organisations because it helps to identify and fix inefficient or broken processes, as well as aid in the onboarding and upskilling of employees. The benefits of process mapping for ERP service organisations include improved communication, increased efficiency, and reduced costs. In the future, we expect that process mapping will become a staple in the ERP industry as organisations continue to strive for improvement.  

Have you had a chance to try process mapping in your organisation? What were your results? Let us know in the comments below. 

About the Author:

Let’s talk about your business.

Are you an agency contacting us on behalf of a brand?