How Allied Medical streamlined their operations with ProcessPro
When a mid-sized business like Allied Medical juggles 15,000+ products, multiple warehouses, and a nationwide customer base, having clear and accessible processes isn’t optional—it’s essential. Katie Noble, Managing Director at Allied Medical, shares how her team transitioned from scattered documentation to a centralized, collaborative process system with ProcessPro.
Can you tell us a bit about Allied Medical and your role there?
I’m Katie Noble and I’m the Managing Director of Allied Medical. Allied Medical is an assisted technology supply company. We sell everything from electric wheelchairs through to wrist braces and children’s standing frames—with about 15,000 products. We cover all of New Zealand with two warehouses, one in Auckland and one in Christchurch. We have 45 people in roles ranging from customer service to sales and technical support.
What was it like before using ProcessPro?
Before we started using ProcessPro, we used another similar type of software tool. It was quite restrictive due to licensing and how it was structured. As a midsize company, we had to limit the number of processes we could put in it. It was also really expensive, and the costs kept growing each year as we added more processes and team members.
“I believe that a lot of businesses should use ProcessPro. It’s a great way of simply getting things out of people’s heads making it straightforward and not having lots of pieces of paper about processes but having them all in one place.”
What problems were you trying to solve?
Using software like ProcessPro helps us get the core processes out of people’s heads. Many of our processes have exceptions and details that are easy to forget if the process isn’t used often. That led to errors, rework, and wasted time. People would go around in circles or do the wrong thing, which ultimately impacted our customers.
What have you been able to achieve since using ProcessPro?
The big benefit of ProcessPro is the continuous improvement and shared ownership. Everyone on the team can own a process—or multiple processes—and they can also give feedback on others’ processes. It becomes an easy, non-confrontational way to improve how things are done. For example, someone new might feel uncomfortable telling me directly that a process doesn’t make sense, but through ProcessPro they can give clear feedback in a constructive way.
Was there one unexpected benefit you experienced using ProcessPro?
Over the past two years, we’ve had to work from home off and on. We’ve had new people start, and we’ve had staff away due to illness. Having all our processes documented and accessible, no matter where people are working, has been massive. It meant we could keep going, keep serving our customers, and train new people even when they were remote. ProcessPro really took the pressure off.
“Being able to have your team invest in ProcessPro, it’s a no-brainer, to be honest.”
How has your experience been working with the ProcessPro team?
The implementation was super easy. We moved from our old system on a Friday to ProcessPro by Monday. There were very few issues, and anything that did come up was resolved quickly. We have a dedicated account manager, and when anything comes up, we just email her. She understands the problem and fixes it fast. The support has been excellent.
If you had to choose one, what would be your favorite feature of ProcessPro?
We’re all about continuous improvement, and we love using the sandbox feature. It allows us to test process changes without affecting the original version. It gives people confidence to explore improvements without the fear of breaking something. We’ve seen great results just by playing around and refining processes in the sandbox.
How likely would you recommend ProcessPro to other organizations?
I definitely think ProcessPro is something many businesses should use. It gets knowledge out of people’s heads, removes scattered paperwork, and keeps everything in one place. It’s a no-brainer. It’s also incredibly cost-effective—especially if a key team member leaves, you’ve still got all that critical process knowledge documented. It’s like insurance for your business.
“All in all, it’s got to be cost-effective, especially if you were to lose a key team member who would take their IP and information with them. It’s a bit of insurance knowing you have your core processes documented.”
If there was one word you could use to describe your experience with us, what would it be and why?
The word I would use to describe ProcessPro is responsive. The team is incredibly easy to work with and never shy away from questions—even challenging ones. They’ve been helpful from day one through implementation and continue to offer excellent support.
James Ross
As the Founder and CEO, I’m passionate about all things process mapping and sharing my experience with our valued clients. I work closely with our teams to ensure that ProcessPro solves real, everyday process mapping problems.
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